Shipping & Delivery Policy

Last Updated: August 21, 2026

At Suqana, we are committed to processing and delivering your orders as efficiently as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During busy periods, promotions, holidays, or other circumstances beyond our control, processing may take additional time.

2. Delivery Time

Estimated delivery times may vary depending on your location, shipping method, product availability, and other circumstances.

After your order has been shipped, the estimated delivery time will depend on the selected delivery service and destination.

Delivery estimates are not guaranteed and may be affected by:

  • Weather conditions

  • Public holidays

  • Courier delays

  • Customs procedures

  • Incorrect or incomplete delivery information

  • Unexpected transportation issues

  • Other circumstances beyond our control

3. Shipping Charges

Shipping charges are calculated based on the applicable delivery location, order size, shipping method, and other relevant factors.

Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.

4. Delivery Address

Please make sure that your shipping information is accurate and complete before placing your order.

Suqana is not responsible for delays or failed deliveries caused by:

  • Incorrect addresses

  • Incomplete addresses

  • Incorrect phone numbers

  • Missing delivery information

  • Customer unavailability

If you notice an error in your delivery information, please contact us as soon as possible.

5. Order Tracking

Where tracking information is available, it may be provided after your order has been shipped.

You can use the tracking information provided by the delivery service to check the status of your shipment.

Tracking updates may take some time to appear after the package has been dispatched.

6. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays can sometimes occur.

If your order has not arrived within the expected delivery period, please contact us so we can assist you in checking the shipment status.

7. Lost or Missing Packages

If tracking information indicates that your package has been delivered but you have not received it, please first check with household members, neighbors, building management, or the delivery location.

If you still cannot locate the package, please contact us as soon as possible.

We may work with the delivery provider to investigate the issue.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Where appropriate, we may request photographs of the package and the product to help investigate the issue.

If the product was damaged during delivery, please refer to our Returns & Refund Policy for information about available solutions.

9. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide your order number and details of the issue so that we can review your order and assist you.

10. International Shipping

If international shipping is available for your order, delivery times and shipping costs may vary depending on the destination.

Customers may be responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

Suqana does not control customs processing times or charges imposed by local authorities.

11. Failed Delivery

If a delivery attempt fails because the recipient is unavailable, the address is incorrect, or other delivery requirements are not met, the courier may make additional delivery attempts or return the package to us.

Additional shipping or handling charges may apply in certain circumstances.

12. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to our delivery services, shipping methods, or business practices.

Any updates will be posted on this page with a revised Last Updated date.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us through our website:

Suqana
Website: https://suqana.store/

We will be happy to assist you with your order.