Returns & Refund Policy

Last Updated: August 21, 2026

At Suqana, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund according to the terms below.

1. Return Period

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and in its original condition

  • Be in the original packaging, where applicable

  • Include all original accessories, tags, and materials

  • Not be damaged due to customer misuse, negligence, or improper handling

  • Be accompanied by proof of purchase or order details

2. Items That Cannot Be Returned

Certain products may not be eligible for return, including:

  • Products that have been used, damaged, or altered after delivery

  • Products without original packaging where packaging is required

  • Products damaged due to improper use

  • Personalized or customized products, unless they arrive damaged or defective

  • Items specifically marked as non-returnable

  • Products returned after the applicable return period

3. Damaged or Defective Products

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

We may request photographs or other information to verify the issue.

After reviewing the request, we may offer one of the following solutions, where applicable:

  • Replacement of the product

  • Refund of the eligible purchase amount

  • Another appropriate resolution

Please contact us before sending any damaged or defective product back.

4. Incorrect Product

If you receive a product that is different from the product you ordered, please contact us as soon as possible.

After verification, we may arrange a replacement or provide another suitable solution.

5. Return Shipping

If a return is requested because the product is defective, damaged during delivery, incorrect, or due to an error on our part, we may cover the applicable return shipping costs.

For returns requested for other reasons, the customer may be responsible for return shipping costs.

Return shipping arrangements will be confirmed before the return is processed.

6. Refunds

Once we receive and inspect an eligible returned product, we will review the return request.

If your return is approved, the applicable refund will be processed using the available refund method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Shipping charges may not be refundable unless the return is due to an error, damaged product, defective product, or another circumstance where a refund of shipping charges is applicable.

7. Partial Refunds

In certain situations, only a partial refund may be provided.

This may apply when:

  • A product shows signs of use

  • The product is returned damaged due to customer handling

  • Parts, accessories, packaging, or other included items are missing

  • The product does not meet the return conditions

8. Exchange

Depending on product availability, we may offer an exchange for eligible products.

If the requested replacement product is unavailable, we may provide another appropriate solution, such as a refund.

9. Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted before the order has been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it and the return policy may apply instead.

10. Refused or Undeliverable Orders

If an order is returned to us because the customer provided an incorrect or incomplete delivery address, refused delivery, or was unavailable to receive the order, additional shipping or handling charges may apply.

Any refund in such circumstances will be considered after the returned package is received and reviewed.

11. How to Request a Return

To request a return or refund, please contact us through our website and provide:

  • Your name

  • Order number

  • Product name

  • Reason for the return

  • Photos or other evidence, if the product is damaged or defective

We will review your request and provide further instructions if the return is eligible.

12. Changes to This Policy

We may update this Returns & Refund Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

13. Contact Us

If you have any questions about returns, refunds, exchanges, or cancellations, please contact us through our website:

Suqana
Website: https://suqana.store/

We will be happy to assist you with your request.