Refund & Returns Policy

Last Updated: November 5, 2026

At Suqana Tools, we want you to have a positive shopping experience. This Refund & Returns Policy explains the conditions and process for requesting a return, replacement or refund for products purchased through https://suqana.store/.

Please read this policy carefully before placing an order.

1. Return Eligibility

Products may be eligible for return if they meet the following conditions:

  • The product is unused and in its original condition.
  • The product is returned with its original packaging, accessories and included components.
  • Proof of purchase or order confirmation is provided.
  • The return request is submitted within the applicable return period.

Products that show signs of use, damage caused by improper handling or missing components may not qualify for a return, subject to applicable consumer protection laws.

Return Period: [Insert your confirmed return period, for example, 14 or 30 days from delivery.]

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products damaged due to misuse or improper handling.
  • Items missing original packaging or essential accessories.
  • Products specifically identified as non-returnable on their product pages.
  • Customised or specially ordered products, where applicable and permitted by law.

This does not affect any mandatory rights you may have under applicable consumer protection laws.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible.

To help us review your request, provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs or videos showing the product and its condition.
  • Relevant packaging photographs, if applicable.

After reviewing your request, we will inform you about the available resolution, which may include a replacement, refund or another appropriate solution.

4. How to Request a Return

To request a return, follow these steps:

  1. Contact our support team using the email address or phone number below.
  2. Provide your order number and reason for the return.
  3. Share photographs or other supporting information if requested.
  4. Wait for return instructions and confirmation from our team.
  5. Return the product using the approved return instructions.

Please do not send products back before receiving return instructions from our support team.

5. Refund Process

Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund request.

If approved, the refund will be processed using the original payment method where possible.

The time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.

6. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return and applicable consumer protection laws.

  • For damaged, defective or incorrectly supplied products, please contact us for return instructions.
  • For returns due to a change of mind, return shipping costs may be the customer’s responsibility where permitted by law.
  • Original shipping charges and any applicable return costs will be handled according to the order terms and applicable laws.

7. Exchanges and Replacements

If you receive an incorrect, damaged or defective product, you may contact us to request an exchange or replacement.

All exchange and replacement requests are subject to product availability, inspection and applicable consumer protection requirements.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests may not be accepted once an order has been processed, dispatched or shipped.

If an order has already been shipped, our return policy may apply instead.

9. International Returns

For orders delivered outside the United States, additional shipping arrangements, customs requirements or import-related charges may apply.

International customers should contact our support team before returning a product so we can provide the appropriate instructions.

Any applicable statutory consumer rights remain unaffected.

10. Changes to This Policy

Suqana Tools reserves the right to update this Refund & Returns Policy when necessary to reflect changes in our business practices, services or applicable legal requirements.

Any changes will be published on this page with an updated revision date.

11. Contact Us

If you have questions about returns, refunds, exchanges or cancellations, please contact our team:

Store Name: Suqana Tools

Website: https://suqana.store/

Email: info@suqana.store

Phone: +92 333 1937299

We are here to assist you with your order-related concerns.