Shipping Policy
Last Updated: November 5, 2026
At Suqana Tools, we aim to make ordering power tools, hand tools and accessories simple and convenient. This Shipping Policy explains how orders are processed, shipped and delivered to customers in the United States and other eligible international destinations.
Please review the information below before placing your order.
1. Shipping Destinations
Suqana Tools serves customers across the United States and offers international shipping to eligible destinations.
Available shipping destinations may depend on product availability, shipping carrier coverage and delivery restrictions.
If your location is not available during checkout, please contact our support team for assistance.
2. Order Processing
After you place an order, the details are reviewed and prepared for fulfilment.
Order processing time may vary depending on product availability, order volume, payment verification and other fulfilment requirements.
Please allow the processing time stated at checkout or in your order confirmation, where provided.
Orders are not considered dispatched until they have been handed over to the shipping carrier.
3. Shipping Methods and Delivery Times
Available shipping methods and estimated delivery times may vary depending on your delivery address, selected shipping service and product availability.
Where available, shipping options and estimated delivery details will be displayed during checkout.
Please remember that delivery estimates are not guaranteed arrival dates. Delays may occur due to carrier operations, weather conditions, customs inspections, public holidays or other circumstances outside our control.
4. Shipping Costs
Shipping charges, if applicable, are determined by factors such as the delivery destination, package size, product weight and selected shipping method.
Any available shipping charges will be displayed during checkout before you complete your purchase.
Customers are responsible for reviewing the shipping information and applicable charges before submitting an order.
5. Order Confirmation and Tracking
After successfully placing an order, you may receive an order confirmation through the contact details provided at checkout.
When tracking information is available, it may be shared through an order update or shipping notification.
Please allow time for the carrier’s tracking system to register the shipment after dispatch.
If you have questions about your order status, contact our support team with your order number.
6. International Shipping and Customs
International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.
These charges are determined by local authorities and are not controlled by Suqana Tools.
Unless clearly stated otherwise during checkout, customers are responsible for applicable import duties, taxes and customs-related charges.
International delivery times may also be affected by customs clearance procedures.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please review your delivery address carefully before completing checkout.
If you notice an error after placing an order, contact us as soon as possible. We will try to assist, but address changes may not be possible once an order has been processed or dispatched.
8. Delayed or Missing Shipments
Although we aim to support a smooth delivery experience, unexpected shipping delays can sometimes occur.
If your order has not arrived within the estimated delivery period provided to you, please contact our support team.
We may review the available tracking information and assist with the next appropriate steps.
9. Damaged Packages or Products
If your package arrives visibly damaged or a product is damaged during delivery, please contact us as soon as possible.
To help us review the issue, provide:
- Your order number.
- A description of the damage.
- Clear photographs of the package and affected product.
- Any relevant delivery or tracking information.
Our team will review your request and guide you through the available resolution options under our Refund & Returns Policy and applicable consumer protection laws.
10. Shipping Restrictions
Some products may have shipping restrictions depending on their type, size, weight or destination.
Certain delivery locations may also be unavailable due to carrier limitations, customs requirements or local regulations.
If an item cannot be shipped to your selected destination, we will provide available information or contact you regarding the order.
11. Changes to This Shipping Policy
Suqana Tools may update this Shipping Policy from time to time to reflect changes in shipping arrangements, delivery services or business practices.
Any updates will be published on this page with a revised Last Updated date.
12. Contact Us
For questions about shipping, delivery updates or order tracking, please contact Suqana Tools:
Store Name: Suqana Tools
Website: https://suqana.store/
Email: info@suqana.store
Phone: +92 333 1937299
Please include your order number when contacting us about an existing order so we can assist you more efficiently.
Thank you for shopping with Suqana Tools.
